Help Desk

Unmatched Expertise. Immediate Support.

The Abacus technical staff has extensive hedge fund experience having spent their careers at hedge funds and hedge fund service providers, and collectively having managed more than 500 hedge fund IT projects. We evaluate all new recruits carefully to ensure our team is made up only of technicians with the highest level of relevant industry experience. Abacus understands the urgency of having technical issues resolved, and our help desk provides continuous, non-stop phone support and remote assistance for clients with immediate technology needs.

Abacus desktop engineers possess the core competencies that your business relies on every day. We have expertise in Windows and Mac, as well as mixed environments. With a focus on responsiveness, technical proficiency, and “people skills,” our support team will ensure that your technology issues are resolved in a timely and efficient manner. We strive to provide all clients with the peace of mind they need to focus on the critical aspects of their business.

The Abacus Group provides clients multiple levels of Disaster Recovery technology to accommodate single points of failure and catastrophic outages.

  • Continuous, Non-stop Support.
  • Technical Team with experience managing applications and services specific to investment managers.
  • ERP Ticketing System to track all issues and corresponding resolution.
  • Time Tracking Reports to highlight incident details and time to resolution.
  • Prioritization on immediate issue resolution.
  • Tier 2 and Tier 3 escalation support for advanced issues.