Our Service Philosophy

Our Service Philosophy

We pride ourselves on delivering premium white-glove service. Our IT helpdesk and support teams are at the ready during all major market hours.

From Day One ...

You'll receive our premium service from the moment you put pen to paper. On day one, your firm is assigned a dedicated project manager to guide you through onboarding and implementing you onto the Abacus platform.

Ongoing Support ...

We have dedicated teams in most major financial centers across the US and in the UK, providing 24 / 7 remote support and on-site support as needed.

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Industry Expertise

Our service philosophy is at the core of everything we do, and our premium service is second to none in the industry. Our people are the best of the best, boasting years of experience in the technology and alternative investment spaces.

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Dedicated Specialty Teams


We have a dedicated team of information security professionals who hold CISSP certifications. The team proactively sets strategy to secure our platform & minimize risks.

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Our engineering team possesses the core competencies and expertise that your business relies on every day.

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Disaster Recovery

You are supported by continuous automated monitoring and a highly experienced DR team with extensive knowledge of business continuity and compliance requirements of the alternative investment industry.

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Learn more about how your firm can benefit from our comprehensive IT and cybersecurity services.

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