By Anthony Hartzog, Director of Global Remote Support at Abacus Group
Since joining Abacus Group in 2012, I’ve worked across many areas of the company, originally as an onsite support tech and then as one of our first remote support technicians. I also created and assumed the role of our first remote support dispatcher. Through the encouragement of growth opportunities within Abacus, I eventually became a team lead, manager and now director of our global remote support team, based in our Dallas office. I have a BA in Information Science with a minor in Business and Computer Science. Prior to Abacus, I worked in IT at the Federal Court.
The majority of our remote support team resides in Dallas, but, to account for our global presence and different time zones, we also have team members based in a variety of regions, including New York City, San Francisco, LA and London. Our service desk is a truly global framework with UK staff fielding issues for US clients, and vice versa, which has allowed our client base to grow with minimal Abacus growing pains.