Insights from Abacus Group

Abacus employees give back through community service & volunteering over the holidays

Abacus Group - Dec 20, 2018

Abacus is proud to encourage all of our employees to participate in community service and volunteering. As a company, we provide opportunities throughout the year for employees to take paid time away from the office to volunteer through various opportunities with community non-profits we partner with. This is especially important in the lead up to the holidays, helping those less fortunate. We want to send a special shout-out to all our dedicated employees who took time to participate in our 2018 holiday community service initiatives!

Topics: Abacus team- Community Service

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Meet Our Global Remote Support Team

Abacus Group - Jul 19, 2018

By Anthony Hartzog, Director of Global Remote Support at Abacus Group 

Since joining Abacus Group in 2012, I’ve worked across many areas of the company, originally as an onsite support tech and then as one of our first remote support technicians. I also created and assumed the role of our first remote support dispatcher. Through the encouragement of growth opportunities within Abacus, I eventually became a team lead, manager and now director of our global remote support team, based in our Dallas office. I have a BA in Information Science with a minor in Business and Computer Science. Prior to Abacus, I worked in IT at the Federal Court.

The majority of our remote support team resides in Dallas, but, to account for our global presence and different time zones, we also have team members based in a variety of regions, including New York City, San Francisco, LA and London. Our service desk is a truly global framework with UK staff fielding issues for US clients, and vice versa, which has allowed our client base to grow with minimal Abacus growing pains.

Topics: Abacus team

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